We want every number you rent to work. Here's how refunds work when something goes wrong.
If you don't receive a verification code at all, simply cancel the rental from your dashboard. You'll be refunded automatically by the system, no need to contact support.
Sometimes a number works and delivers a code, but the service you're signing up for says it's already been used before. This isn't something we can detect automatically, so if this happens, contact us with your order number and a screenshot showing the issue. Our team will manually review and process your refund.
We manually review every refund request for already-used numbers. To keep this fair for everyone, we process up to 5 verified requests per account per week. Requests beyond that are still reviewed individually, just with more scrutiny.
Message us here with your order number and a screenshot showing the number was already used. You can find your order number (format: GRU-#####) next to each rental on your My Orders page, or in your Transaction History. We aim to respond and resolve refund requests within the same day.